Shadowtrack Technologies, Inc., hereafter called Shadowtrack®, has implemented safeguards to protect confidential information. Shadowtrack® does not sell, rent, or otherwise disclose our mailing lists, enrollee, agency, officer, or any information about our site visitors.
Shadowtrack® does not track visitors or enrollees via our corporate website. Our site captures limited information about visits to our site to analyze general traffic patterns that determine where visits are derived from, for marketing and maintenance purposes only. If you choose to email us and provide personally identifiable information about yourself, we will not use that information for any purpose other than to respond to your inquiry unless you otherwise consent.
Shadowtrack® is committed to handling your information with the highest standards of information security. Your credit card information is stored only in encrypted form. We restrict access to your personally identifiable information to employees on a need-to-know basis in order to provide services to you. We maintain physical, electronic, and procedural safeguards to guard your nonpublic personal information.
Shadowtrack® has a credit card processing engine that combines Secure Socket Layer (SSL), PGP encryption, and proprietary technologies too process payments easily and securely. Additionally, the processor is certified with Visa’s Cardholder Information Security Program (CISP) and adheres to the Payment Card Industry (PCI) Data Security Standard. CISP and PCI further ensure the security of customer account information and are intended to protect cardholder data.
The security of your Shadowtrack® account also relies on the protection of your password. Shadowtrack® will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the Shadowtrack® website.
Shadowtrack® has a video conferencing service called ShadowView that is only available to enrollees and authorized Users/Hosts (Officer, Caseworker, etc.).
Shadowtrack® has a face recognition service called ShadowFace that is only available to Enrollees and authorized Users (Officer, caseworkers, etc.). The purpose of this service is to positively identify an Enrollee during a verification session so that the assigned officer, court, or supervising agent can confirm that the Enrollee is abiding by their court ordered community supervision requirements.
When you receive location alerts the mobile application will use GPS technology (or other similar technology) to determine your current location. We can share your tracking history with a court, probation officer, law enforcement, or anyone associated with your case. We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose User Provided and Automatically Collected Information: As required by law, such as to comply with a subpoena or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; Our service providers do not have an independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this privacy statement.
We will retain User-Provided data for as long as you use the Application and for a reasonable time thereafter. You can stop all collection of information by the Application easily by uninstalling the Application. If you uninstall or log out of the application your assigned officer or supervising agent will be notified.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
If you have any questions or concerns about our policy, please contact Shadowtrack® via email at support@Shadowtrack.com or at 877-396-0385. Our corporate office is located at ONE LAKEWAY 3900 North Causeway Boulevard Suite 1200, Metairie, LA 70002
Information Security Program
Third-Party Penetration Testing
Roles and Responsibilities
Security Awareness Training
Cloud Infrastructure Security
Data Hosting Security
Encryption at Rest
Encryption in Transit
Logging and Monitoring
Business Continuity and Disaster Recovery
Permissions and Authentication
Least Privilege Access Control
Quarterly Access Reviews
Annual Risk Assessments
Vendor Risk Management