Shadowtrack: Get Enrolled/Request Information/Already Enrolled

Frequently Asked Questions

What is Shadowtrack®?

Shadowtrack offers you an easy and dignified way to complete your court ordered home incarceration requirements. There are no embarrassing devices attached to your body and nothing to install in your home.

How does Shadowtrack® work?

Our mobile app uses voice and facial biometric authentication that relies on behavioral as well as physical characteristics. Your voice consists of a unique combination of features that make it distinct from all others. It’s not just the shape of your vocal cords, larynx, mouth, tongue and lips, but also how you use them that create a unique “voice signature.” Computer analysis of the digitized voice signal will produce a very specific, quantifiable, and reliable verification of your identity. Your face consists of unique characteristics that outline your facial features. These are used to confirm your identity within the Shadowtrack application.

How do i get enrolled (ios)

How do i get enrolled (android)

How do i get enrolled (Spanish ios)

How do i get enrolled (Spanish Android)

How do i request information?

Participants can fill out our information request form by clicking the link below

Information Request Form

What type of device do I need for Sobriety monitoring?

Shadowtrack uses BACtrack with its mobile app to complete sobriety monitoring. You are required to buy the alcohol device on your own. The Shadowtrack app is paired with the BACtrack Mobile Pro (pictured below). Please use the link below to find a location near you that offers the device, or you can order it online.
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https://www.bactrack.com/pages/retail-partners

How does sobriety work?

The BACtrack device is paired with our mobile app. Sobriety is a schedule of 24 hours seven days a week. There is no exception. You will get random alerts to complete a sobriety test. The alert is timed and should be completed accordingly.

Can I get a copy of my compliance activity?

Compliance activity can only be requested by the supervising agent, court, or attorney on file. Due to the integrity of the program, compliance reports are not given to enrollees.

What type of phone services and carriers are allowed on the Shadowtrack® program?

A cell phone with the ability to download mobile apps is required to use our mobile app service. It doesn't matter who the cell phone carrier is. There is no charge to download the mobile app. A landline with basic touch-tone service and call waiting can be used if there is no cell service available and must be approved by the supervising agent, court, or attorney.

Will I get calls while I am sleeping?

Yes, calls can be received at any time during your scheduled home incarceration curfew. Please be sure you have access to the phone on file at all times during your curfew schedule.

What do you give my probation officer or judge when I enroll or complete the program?

We send out a confirmation letter confirming your enrollment within 1 to 2 business days (excluding holidays) of completing your voice enrollment. Once you have completed the program, a completion letter is sent within 1 to 2 business days (excluding holidays).

How does the court know I enrolled and/or completed the program?

What if I miss a call or an alert for any reason?

There is no need to contact our office when you miss an alert on your mobile app. In the event of a missed alert or call, or there was an issue with the call, we simply recommend calling back into the system as soon as possible. You should also keep accurate records and get any documentation possible to be presented to the court if questioned about specific calls. Suppose you miss a call due to a medical emergency. In that case, you will be required to provide documentation of your visit to the hospital, and if possible, make an inbound call to verify your location. Once you return home, another inbound call should be made into the system.

What do I need to do to get enrolled?

Once you receive approval to enroll in Shadowtrack, you must submit the enrollment agreement. The agreement will ask you to provide information regarding your requirements for home incarceration (schedule, supervising agent, etc.) and then submit payment. It takes 1 to 2 business days (excluding holidays) for Shadowtrack to complete the enrollment process. Once Shadowtrack has completed its portion of the process, you will receive an email with instructions on how to complete your part of the enrollment process.

What are my curfew schedule requirements?

Home incarceration means you are home all the time; however, Shadowtrack does allow you to work, go to doctor/court appointments, and attend religious service. Your schedule should be approved by the court, probation officer, or supervising agent before submitting the enrollment application. Shadowtrack can at any time request documentation from an employer, doctor, court, or church regarding your schedule. Once your schedule is set up in Shadowtrack, changes can be made by paying a fee and filling out a schedule change request.

How do I pay for Shadowtrack®?

Shadowtrack requires a credit card on file at all times for all services. We accept Visa, Discover, American Express, or MasterCard. If you do not have a credit or debit card, simply go to your local bank, grocery, or department store and purchase a prepaid card. We do not offer payment plans. Your card is charged the same day every week. (This day is generally the same day you complete the voiceprint). Please keep in mind if you are using a prepaid card to note any charges the card company may add. Some prepaid cards charge transaction fees and monthly service fees.

Am I eligible for Shadowtrack®?

Shadowtrack will monitor anyone that has received acceptance from a judge, supervising agent, or probation officer. If you need help getting approval, Shadowtrack can provide you with a pre-approval letter. You need to understand that Shadowtrack does not have any authority regarding your sentence. Shadowtrack will monitor you as an enrollee based on the terms (restrictions and allowances) of your sentence. Compliance is then reported to the courts, supervising agent, or probation officer. This contact information will be provided to Shadowtrack upon completing the enrollment agreement.

How do I get court approval for the program?

Shadowtrack will monitor anyone that has received acceptance from a judge, supervising agent, or probation officer. If you need help getting approval, Shadowtrack can provide you with a pre-approval letter. It is essential for you to understand that Shadowtrack does not have any authority regarding your sentence. Shadowtrack will monitor you as an enrollee based on the terms (restrictions and allowances) of your sentence. Compliance is then reported to the courts, supervising agent, or probation officer. This contact information will be provided to Shadowtrack upon completing the enrollment agreement.

Can I move while on the program?

Shadowtrack requires a 24-hour notification from the enrollee regarding any move. If the court or probation officer approves, Shadowtrack will make this change. Also, Shadowtrack can place any calls on hold during the move as long as the request is approved by the court, supervising agent, or probation officer. Any days placed on hold will have to be added to the end of your sentence. Any extra days required are made up at the enrollee’s expense.

Do I have to live in the same state I am charged in?

An offender can be monitored anywhere in the US and Canada, no matter where the charge originated.

How long is the enrollment process?

The enrollment process is quick and easy. It takes under 20 minutes to enter the data for the enrollment application process. The voiceprint process is less than 5 minutes. To avoid a lengthy enrollment process, you should have all of the information required: name, address, phone, court information, supervising agent/probation officer, attorney (if applicable), approved curfew schedule, and credit card information.

Is Shadowtrack® available in my area?

Many courts have approved Shadowtrack throughout the country. Please contact us for more information about the availability in your area.

How much does it cost?

The cost can vary depending on the service and functionality provided on a case-by-case basis. Shadowtrack is one of the leading providers for solutions in corrections and has been doing this at an affordable cost to individuals and agencies. Please get in touch by contacting our office or sending us an email for more information.

How does Shadowtrack® get someone out of jail?

Shadowtrack does not have the authority to get anyone out of jail. The court has to make the decision to convert a jail sentence to house arrest. If the offender has already been to court and sentenced to jail, Shadowtrack does not have the authority to override a court's decision. However, suppose the person is in jail awaiting trial. In that case, there may be a possibility, depending on the offense, that a judge would consider using Shadowtrack as an alternative to jail while awaiting trial.

Can I go to the gym, walk my dog or do other personal errands while on the program?

Shadowtrack does allow you to set up a weekly time frame to complete personal errands. This time is generally a four-hour time frame and set for the exact date and time each week.

What do I do if I have a medical emergency while on the program?

If, for any reason, you have a medical emergency while on the program, please do not wait for a response from shadowtrack. Just keep documentation showing you were at the hospital if the court questions your activity.

What Do I Need to enroll?

An iOS or Android Smartphone

We help you get through the House Arrest process

Frequently Asked Questions