VeriTest

Shadowtrack’s VeriTest Module offers a turnkey-solution to refine the entire drug testing process from start to finish. VeriTest is a solution for all aspects of drug testing including payment collection, verified notifications, integration with testing facilities, and final test result integrated into the platform.

This module offers three options:

A. Robust Notification

VeriTest allows the user the ability to create random or scheduled drug testing notifications. The frequency of drug testing notifications are customized according to the agency’s needs. The drug testing notification can be placed to the enrollee via an automated telephone call initiated by the Shadowtrack application or it can be paired with Shadowtrack’s mobile app. The enrollee will receive an alert via the app to call into the application to hear the notification message. Notifications can be used in conjunction with voice and facial verification for verified delivery. VeriTest also offers an efficient solution to improve compliance by allowing the enrollee to call in to hear the notification if the original call was missed. VeriTest paired with the mobile app offers the ability to send an SMS reminder message and eventually a phone call if the enrollee has not responded to the notification alert. The date and time the notification was heard or received is record for the user. The user can also conveniently manage drug testing for their enrollees with VeriTests multiple detailed reports.  

B. Offender Pay Option

The offender pay option can be paired with VeriTest. This option offers the ability to automatically process payment prior to the enrollee receiving notification to report for a drug test. Multiple payment attempts gives the enrollee an additional chance to remain in compliance without interaction from the end user. The offender pay option also sends a notification to the enrollee in the event of an upcoming card expiration date.

C. Labortory Intergration Option

The Drug Test Collection Module (DTCM), when paired with the VeriTest, can also be integrated with authorized testing facilities. This allows for notifications to the collection site and the enrollee is notified to report for testing.  Once the specimen is collected, the date and time of the collection is automatically posted in the Shadowtrack application. Once the lab results have been reviewed by the Medical Review Officer (MRO), the final test results are then posted in the Shadowtrack application and can alert the user.

Utilizing the VeriTest service allows the agency to:

  • Offers a cost effective all inclusive drug testing package for agencies.
  • Improves the overall efficiency and productivity of users by automating the entire drug testing process.
  • Allows the user to place enrollees into named groups for random or fixed scheduled drug testing notifications (See Fig 6.1)
  • Have unlimited number of groups (See Fig. 6.2)
  • Allows the user the flexibility of suspending drug testing notifications at the agency’s discretion (See Fig 6.3)
  • Allows the agency the ability to modify notification templates
  • Allows the user the option to move an enrollee to another group
  • Custom report available to the user so they are aware of which enrollees have been notified to report for drug testing and/or have upcoming drug testing notifications scheduled
  • Improve efficiency by automating drug testing notifications to enrollees only when a drug test is required (See Fig. 6.4)
  • Includes voice verification to ensure the correct person is receiving the drug testing notification message
  • Includes the ability to send an SMS message once it is determined an enrollee has not answered the telephone
  • Allows the enrollee to call into the Shadowtrack system to hear the notification message if they miss the phone call
  • Sends the agency analytical data via reports regarding drug testing results
  • Sends an alert to the enrollee via the smartphone app to view the drug testing notification message. The alert message must be initiated or dismissed
  • Improve enrollee compliance by making additional payment attempts in the event of a decline and notifying the enrollee when a card expiration date is approaching

VeriTest Platform Functionality  

Automated collection of payment from the enrollee in the following ways:

  • Enrollee payment information stored on file in the event of randomly being selected for drug testing
  • Once enrollee is selected for drug testing payment is automatically processed
  • A second payment attempt is made the same day at a configurable time in the event of a decline
  • Notification to report for drug testing is not sent out until successful payment is processed
  • Ability for enrollee to update payment information via an online for

Lab integration consists of the following:

  • Notification to lab and enrollee
  • Receive and record drug test results in the Shadowtrack application
  • Send  “Drug Testing” notifications to an enrollee in one or more of the following formats: (See Fig 6.5)
  • Voice without voice biometric verification
  • Voice with voice biometric verification
  • Text-to-Speech (TTS)
  • SMS (text messages)
  • Uploaded wav file in any language
  • Text-to-Speech and SMS combined simultaneously

Send “Drug Testing” notifications at the following frequencies: (See Fig 6.6)

  • Daily fixed schedule
  • Weekly fixed schedule
  • Monthly fixed schedule
  • Daily random schedule
  • Weekly random schedule
  • Monthly random schedule
  • Selectable applicable days that allows the user to exclude specific days of the week
  • Allows the user to specify preferred times of the day to deliver drug testing notification message
  • Feature that allows the user to exclude drug testing days for their agency via a calendar so that drug testing notifications are not placed on these dates

Multiple attempts to deliver a drug testing notification: (See Fig 6.7)

  • Shadowtrack will automatically place additional retries to deliver a drug testing notification in the event of a missed calls due to a no answer, hang up, voicemail, or answering machine
  • Allows the enrollee to call into the Shadowtrack application to hear a missed drug testing notification
  • The user can pair an SMS message to be sent to the enrollee’s mobile if the enrollee does not answer the call attempts to deliver the drug testing notification message

Create Custom drug testing templates: (See Fig. 6.1, 6.2, 6.3, 6.4, 6.5, 6.7)

  • Allows the user to create a custom template for each group that specifies drug testing frequency and custom drug testing message details.
  • Allows the user the ability to modify drug testing templates
  • Allows the user the flexibility of suspending/unsuspending drug testing templates at the agency’s discretion
  • Allows the user the ability to schedule specific holidays to restrict drug testing notifications from being sent out per entity

The ability to place an enrollee into a group to designate drug testing frequency: (See Fig 6.1 and 6.2)

  • Allows the user to assign an enrollee to a group to automatically schedule the frequency of drug testing notifications
  • Allows unlimited number of groups per agency
  • Allows the user the option to move an enrollee to another group to increase or decrease the frequency of drug testing notifications

Reporting

  • Custom reports available to the user so they are aware of what enrollees have been notified to report for drug testing and/or have upcoming drug testing notifications scheduled
  • Report displays the time and date the enrollee received the drug testing notification
  • Report displays the call disposition of the drug testing notification call
  • Report displays the group name each enrollee is assigned to
  • Report displays the enrollee’s assigned user
  • VeriTest summary report includes the total number of enrollees utilizing the drug testing service, a breakdown of how many enrollees are in each group, and a breakdown of call results per enrollee.
  • Overall agency reports on total failed payments, total successful payments, total dollar amount collected, and any other custom report the agency may request
  • Automated email alert to the enrollee in the event of a payment decline informing them a second payment attempt will be made the same day
  • Automate email alert to the enrollee informing them of an upcoming card expiration date
  • Automated email alert to the end user in the event of a final payment decline
  • Automated email alert to the end user in the event of an enrollee failure to report for drug testing
  • Automated alert to the end user with final test results
  • Service Types
  • Service can be used as a stand alone or paired with any other Shadowtrack service

Benefits of VeriTest

  • Increases productivity for the agency by eliminating the user’s interaction with the enrollee
  • Allows the agency to determine the days and times that are most convenient for enrollees to report for drug testing
  • Allows the agency to place drug testing on hold for holidays or specific dates  
  • Allows the agency to set the discretion of how many enrollees report for drug testing
  • Provides the agency with analytical data as a way to document drug testing results in an effort to increase or decrease drug testing frequency for the enrollee or perform caseload studies