Frequently Asked Questions

Mobile App
Shadowtrack will send random alerts to your cell phone number provided. You are required to answer these alerts in a timely manner. Failure to respond will result in a non-compliant status.

Landline
Shadowtrack will place random calls to the landline phone number provided.

Shadowtrack uses Bactrac with its mobile app in order to complete sobriety monitoring. You are required to buy the alcohol device on your own. The Shadowtrack app is paired with the Bactrac Mobile Pro (pictured below). Please use the link below to find a location near you that offers the device or you can order it online.

https://www.bactrack.com/pages/retail-partners

The Bactrac device is paired with our mobile app. Sobriety is a schedule of 24 hours seven days a week. There is no exception. You will get random alerts to complete a sobriety test. The alert is timed and should be completed accordingly.

Compliance activity can only be requested by the supervising agent, court, or attorney on file. Due to the integrity of the program compliance reports are not given to enrollees.

A cell phone with the ability to download mobile apps is all that is required to use our mobile app service. It does not matter who the cell phone carrier is. There is no charge to download the mobile app. A landline with basic touch-tone service and call waiting can be used if there is no cell service available and must be approved by the supervising agent, court, or attorney.

Yes, calls can be received at any time during your scheduled home incarceration curfew. Please be sure you have access to the phone on file at all times during your curfew schedule.

We send out a confirmation letter confirming your enrollment within 1 to 2 business days (excluding holidays) of completing your voice enrollment. Once you have completed the program a completion letter is sent within 1 to 2 business days (excluding holidays).

We send out a confirmation letter confirming your enrollment within 1 to 2 business days (excluding holidays) of completing your voice enrollment. Once you have completed the program a completion letter is sent within 1 to 2 business days (excluding holidays)

There is no need to contact our office when you miss an alert on your mobile app. In the event of a missed alert or call or there was an issue with the call, we simply recommend calling back into the system as soon as possible. You should also keep accurate records and get any documentation possible so it can be presented to the court if questioned about specific calls. If you miss a call due to a medical emergency, you will be required to provide documentation of your visit to the hospital, and if possible, make an inbound call to verify your location. Once you return home, another inbound call should be made into the system.

Once you receive approval to enroll in Shadowtrack, you will need to submit the enrollment agreement. The agreement will ask you to provide information regarding your requirements for home incarceration (schedule, supervising agent, etc.) and then submit payment. It takes 1 to 2 business days (excluding holidays) for Shadowtrack to complete the enrollment process.  Once Shadowtrack has completed their portion of the process you will receive an email with instructions on how to complete your part of the enrollment process.

Home incarceration means you are home all the time, however, Shadowtrack does allow you to work, go to doctor/court appointments, and a religious service. Your schedule should be approved by the court, probation officer, or supervising agent before submitting the enrollment application.  Shadowtrack can at any time request documentation from an employer, doctor, court, or church regarding your schedule. Once your schedule is set up in Shadowtrack, changes can be made by paying a fee and filling out a schedule change request.

Shadowtrack requires a credit card on file at all times for all services.  We accept Visa, Discover, American Express, or MasterCard.  If you do not have a credit or debit card, simply go to your local bank, grocery, or department store and purchase a prepaid card.  We do not offer payment plans.  Your card is charged the same day every week. (This day is generally the same day you complete the voiceprint). Please keep in mind if you are using a prepaid card to make note of any charges the card company may add.  Some prepaid cards charge transaction fees and/or monthly service fees.

Shadowtrack will monitor anyone that has received acceptance from a judge, supervising agent, or probation officer.  If you need help in getting approval, Shadowtrack can provide you with a pre-approval letter.  It is very important for you to understand that Shadowtrack does not have any authority regarding your sentence.  Shadowtrack will monitor you as an enrollee based on the terms (restrictions and allowances) of your sentence.  Compliance is then reported to the courts, supervising agent, or probation officer.  This contact information will be provided to Shadowtrack upon completion of the enrollment agreement.

Shadowtrack will monitor anyone that has received acceptance from a judge, supervising agent, or probation officer.  If you need help in getting approval, Shadowtrack can provide you with a pre-approval letter.  It is very important for you to understand that Shadowtrack does not have any authority regarding your sentence.  Shadowtrack will monitor you as an enrollee based on the terms (restrictions and allowances) of your sentence.  Compliance is then reported to the courts, supervising agent, or probation officer.  This contact information will be provided to Shadowtrack upon completion of the enrollment agreement.

Shadowtrack requires a 24-hour notification from the enrollee regarding any move.  If approved by the court or probation officer, Shadowtrack will make this change.  Also, Shadowtrack can place any calls on hold during the move as long as the request is approved by the court, supervising agent, or probation officer.  Any days placed on hold will have to be added to the end of your sentence.  Any extra days required are made up at the enrollee’s expense.

An offender can be monitored anywhere in the US and Canada, no matter where the charge originated.

The enrollment process is quick and easy.  It takes under 20 minutes to enter the data for the enrollment application process.  The voiceprint process is less than 5 minutes.  To avoid a lengthy enrollment process, you should have all of the information required: name, address, phone, court information, supervising agent/probation officer, attorney (if applicable) approved curfew schedule, and credit card information.

Shadowtrack has been approved by many courts throughout the country.  Please contact us for more information about the availability in your area.

The cost can vary depending on the service and functionality provided on a case by case basis. Shadowtrack is one of the leading providers for solutions in corrections and has been doing this at an affordable cost to individuals and agencies. For more information, please get in touch by contacting our office or sending us an email.

Shadowtrack does not have the authority to get anyone out of jail. The decision to convert a jail sentence to house arrest has to be made by the court. If the offender has already been to court and sentenced to jail, Shadowtrack does not have the authority to override a court’s decision. However, if the person is in jail awaiting trial, there may be a possibility, depending on the offense, that a judge would consider using Shadowtrack as an alternative to jail while awaiting trial.

Shadowtrack does allow you to set up a weekly time frame to complete personal errands.  This time is generally a 4 hour time frame and set for the same date and time each week.

If for any reason you have a medical emergency while on the program please do not wait for a response from shadowtrack.  Just simply keep documentation showing you were at the hospital in case the court questions your activity.

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