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What do I need to get enrolled with ShadowTrack's program? Once you receive approval to enroll in ShadowTrack® you will need to contact your telephone provider to remove restricted features. Your telephone should have basic service with call waiting. You are not allowed to have call forwarding, call conferencing, or anonymous call blocker/privacy director. Once your telephone line is ready and verified by a representative you will need to contact ShadowTrack® Enrollment Services for an enrollment agreement. Within the enrollment agreement you will inform ShadowTrack® of your requirements for home incarceration (schedule, supervising agent etc.) and then submit payment. ShadowTrack® Enrollment Services will then enroll you in the program and take your voice print. How long is the enrollment process? Enrollment is a quick and easy process. It takes under 10 minutes to enter the data for enrollment and record a voice print. To avoid a lengthy enrollment you should have all of the information required; phone features removed, enrollment agreement signed and faxed to ShadowTrack® enrollment department, payment, and court documentation with court and/or supervising agent's contact information. What if I am ill? A voice verification will not be affected if you are sick. In extreme cases in which your speech pattern is affected such as oral surgery you will be required to provide documentation from your doctor. What if I have an emergency? If you have a medical emergency you will be required to provide documentation of your visit to the hospital, and if possible, make an inbound call to verify your location. Once you return home, another inbound call should be made into the system. Where can the voice print be taken? The voice print can be obtained from any land line telephone including the probation office, jail, enrollee's home, etc. ShadowTrack® encourages a voice print from the monitoring location but this can be performed as a secondary step to the initial recording if the voice print is not adequate at the time of enrollment. This is a simple process that takes about one minute to complete. Has ShadowTrack been approved in my county? ShadowTrack® has been approved nationwide, including local, state and federal agencies. Please contact us for more information about agencies that are using ShadowTrack® in your area or jurisdiction. How do I get court approval? You can request more information by contacting us via email, telephone or filling out teh request information form on our website. The information provided to you can be submitted to the court or authorizing agency for approval. A ShadowTrack® representative is available if you are required to provide more specific information. It is your responsibility and very important to obtain approval first. We do not issue refunds. What type of phone service do I need? A land line telephone with basic touch-tone service and call waiting are all that is required for the ShadowTrack® program. Vonage and other Voice Over IP telephone services are not allowed at this time. Other restricted features include call forwarding, call conferencing and anonymous call blocker/privacy director. What happens if someone else answers the phone? When the system calls anyone can answer the phone. The system will instruct the person that answers to put the enrollee on the phone and will repeat the request three times. It is the enrollee's responsibility to make everyone in the household aware of ShadowTrack® calls and the seriousness of the matter. How do I pay for ShadowTrack? Visa or MasterCard (Credit or Debit Cards). If you do not have a credit or debit card, simply go to your local bank, pharmacy, or Walmart and purchase one. For cost and to request further information click here. © Copyright 2001 - 2010, ShadowTrack Technologies, Inc. __sfga(); |
